TERMS + CONDITIONS

By purchasing our products you are agreeing to the following terms and conditions.

Please understand that our products are hand-made, therefore there will be small variations between each product.

SHIPPING

Made-to-order pieces will take up to 20 working days after the order is placed to be shipped.

Orders will be shipped with Royal Mail.

A confirmation email will be sent once the order is confirmed and another one once the parcel is shipped with the tracking number and insurance.

Please note that we are not responsible for any import duties or customs that your country might charge.

RETURN COST

Any return costs will have to be covered by the client.

14 DAYS TO RETURN

Made-to order or bespoke pieces are not refundable.

All other products are able to be returned if a request is sent to info@clarapinto.com prior to 14 days after payment.

If you think your product is faulty, please contact us immediately.